Returns & Exchanges

DOMESTIC RETURNS

    • Domestic returns are free and eligible for a full refund if postmarked within 30 days of delivery. Items returned after 30 days will not be accepted. If you would like to return your purchase, please click HERE to begin the process.
    • Full-priced items may be returned for full refund to the original method of payment.
    • If you wish to receive an online credit, please select gift return on the returns page
    • Items purchased on sale are FINAL SALE and therefore not eligible for return or exchange. No exceptions. Additionally, no promotion codes can be applied to the sale items. LoveShackFancy does not extend price adjustments or partial refunds on orders made prior to the promotion.
    • Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.
    • All bodysuits are FINAL SALE
    • All beauty products and fragrances are FINAL SALE
    • Swimwear must be returned in its original condition, with packaging, tags, and hygienic liners attached. 
    • If you receive an item which is damaged, you must contact customer service within 48 hours of delivery.
    • LoveShackFancy reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.
    • Once we have received your package, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
    • We are unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.
    • Items from The Bridal Collection (Viviana Dress, Shoshana Dress, Astor Dress, Cornelia Dress, Soleil Top, Halsey Skirt, Girls Heather Dress) must be returned within 14 days of receipt.
    • Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been backordered or if there are any other issues with your order. 
    • We are unable to offer price adjustments on any purchases.
    • When returning Sunglasses, the return must include the Sunglass Case with Chain and Cleaning Cloth
    • When returning Wallpaper, the roll must still be in the plastic that it's shipped in
    INTERNATIONAL RETURNS
      • At this time, we do not accept returns on international orders.
    STORE CREDITS
      • Store Credits can only be used once and will not be reissued in the event of a return.
    DIRECT ORDERS & EVENTS

    If you placed your order at an event or directly with a LoveShackFancy salesperson, please contact us at customerservice@loveshackfancy.com or 619-373-1543 for further instructions.